FAQ

We specialize in nature-inspired, bohemian home decor that helps you create a vibrant sanctuary. Our collection includes bedding, decor & mirrors, lighting, live plants & planters, outdoor items, pillows, rugs, stools, poufs, side tables, and unique gifts.

We’re committed to sustainability and offer many eco-conscious options, particularly in our planters and textiles. Each product description includes details about materials and sourcing.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely! We use industry-standard encryption to protect your personal and payment information.

We ship worldwide to most countries! Currently, we’re unable to deliver to Asia and some remote areas. If you have questions about your specific location, please contact us.

We offer two delivery choices:
– Standard Shipping ($12.95): via DHL or FedEx, delivered in 10-15 days after dispatch
– Free Shipping: on orders over $50 via EMS, delivered in 15-25 days after dispatch

We hand-pack each order with love and care, which takes 1-2 business days before dispatch.

Yes! All standard shipments include tracking. For free shipping orders, tracking may vary by location.

We accept returns within 15 days of receipt. Items must be unused and in original condition with tags attached.

Please contact our customer care tribe at [email protected] with your order number and reason for return. We’ll guide you through the process with heart-centered service.

For health and safety reasons, live plants and personalized items cannot be returned.

Most of our textiles can be spot cleaned or hand washed in cold water. Specific care instructions are included with each product.

We love helping you create your sanctuary! Share your space with us using #JungalowHome for personalized styling tips.

Our caring tribe is always here to help at [email protected]. We typically respond within 24 hours.

We’re available Monday-Friday 9am-5pm CST, but we check messages regularly and will respond as quickly as possible.