Hello, kindred spirit. We at Deals Jungalow Store pour our love and attention into curating and hand-packing each nature-inspired treasure that finds its way to your vibrant sanctuary. We want you to be utterly delighted with your bohemian finds. However, we understand that sometimes an item may not be the perfect fit for your space. Our returns and exchanges policy is designed with care, transparency, and your complete satisfaction in mind.

Our Policy At a Glance

  • Return & Exchange Window: We happily accept returns and exchanges for most items within 15 days of you receiving your order.
  • Condition: Items must be unused, in their original packaging, and in the same perfect condition they arrived in.
  • Return Shipping: The customer is responsible for the cost of return shipping.
  • Refunds: Once we receive and process your return, your refund will be issued to your original payment method. Please allow time for the refund to be processed by your financial institution.
A Note on Final Sale Items: To preserve the magic and uniqueness of our hand-picked live plants and certain personalized gifts, All Live Plants + Planters and select items from All Gifts are considered final sale and cannot be returned or exchanged. Thank you for understanding.

The Returns & Exchanges Journey: A Step-by-Step Guide

Follow these simple steps to initiate a return or exchange:

Step 1: Contact Our Tribe

Within 15 days of delivery, please reach out to our heart-centered customer care team at [email protected]. To help us assist you quickly, please include your Order Number and the item(s) you wish to return or exchange.

Step 2: Await Instructions & Ship Your Return

We will promptly email you a Returns Merchandise Authorization (RMA) number and detailed instructions on where to ship your package. Please do not ship your return without an RMA number, as we cannot process it without one.

Securely pack the unused item(s) in their original packaging, include a copy of your order confirmation or the RMA email, and mail it to the address we provide. We highly recommend using a trackable shipping service for your peace of mind.

Step 3: Our Processing & Your Refund/Exchange

Once our returns tribe receives your package, we will gently inspect it. Upon approval, we will process your request:

  • For Refunds: Your refund will be issued to your original method of payment (Visa, MasterCard, JCB, or PayPal).
  • For Exchanges: We will ship your requested replacement item to you.

Refund Timeline & Method

Please allow 5-7 business days for us to process your return once it arrives at our fulfillment center. After processing:

  • Credit/Debit Card (Visa, MasterCard, JCB) Refunds: The refund will be issued to your original card. It may take an additional 5-10 business days for the refund to be fully reflected in your account, depending on your card issuer’s policy.
  • PayPal Refunds: The refund will be issued to your PayPal account. This process is typically completed within 3-5 business days after we process it.

You will receive an email confirmation once your refund has been issued.

Initiate Your Return: Email Template

To make starting your return even easier, feel free to copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dearest Deals Jungalow Tribe, I hope this email finds you well. I would like to request a [return / exchange] for an item from my recent order, Order #[Your Order Number]. The item I wish to [return / exchange] is: – [Product Name] – Reason for [return / exchange]: [e.g., Doesn’t fit my space, Changed my mind, etc.] I have reviewed the policy and confirmed the item is eligible. Could you please send me the necessary instructions and an RMA number? Thank you for your help and for curating such beautiful treasures. With light, [Your Full Name]

We’re Here for You

If you have any questions at all about returning an item to our store, please don’t hesitate to connect with our customer care tribe. We’re here to ensure your journey with us is always joyful and seamless.

Email: [email protected]

Mailing Address: 793 Loving Acres Road, Fort Worth, US 76135